This privacy policy is an integral part of the terms and conditions of the Sanaa Foundation. By accessing and using this platform, you agree to read and consent to this policy. If you do not agree with this policy, please refrain from using this platform. Sanaa Foundation reserves the right to update and post changes to this policy, and it is your responsibility to review and understand the revised policy.

Respect for privacy:

We at Sanaa Foundation value your privacy and are committed to the ethical collection, retention, and use of your personal information (“Personal Information”) on our web site, www.sanaafoundation.in (“Site”). This policy explains the types of personal information we collect, how we may use that information, and with whom we may share it when you visit our site or use our services (collectively, the “Services”). We describe the measures we take to protect the security of your information and the choices you have to use it. This policy also explains how you can reach us to update your contact information, remove your name from our mailing lists, or get answers to any questions you may have about our privacy practices. Please read this policy carefully before submitting this information to us.

We at Sanaa Foundation maintain the confidentiality of all the donors and contributors on our mailing and email lists, which will neither be sold to nor exchanged with any other organization or commercial enterprise, and we honor donors’ opt-out choices in our mail, email, phone, and other solicitations.

Collection and use of information

We may collect information directly from you as well as from third parties and through your use of our site and services. We may use this information for various purposes, including but not limited to processing donations, providing receipts and tax exemption certificates, sending updates about our work, responding to queries, and informing or responding to you of new opportunities to support the weaker and marginalized sections of India.

We seek your personal information when you make a donation, request a communication from us, register for an on-ground event, or pledge support to our

work and campaigns, and apply to work or volunteer with the Sanaa Foundation. This information may be sought over the phone, through the website, via email, or through face-to-face interaction. You may choose to provide personal information either by phone, mail, or on our site. Personal information we may collect includes, but is not limited to, your name, address, email address, phone numbers, organization’s name, credit or debit card information, and bank information. Certain areas and features of our site and services may require registration. To register, you will have to provide your name, address, email address, login, and password. We may also request or allow you to submit additional optional information, depending on the type of communication or transaction. The personal information we collect may include, but is not limited to, your name, postal address, date of birth, PIN code, telephone numbers, mobile phone numbers, your organization’s name, email addresses, credit or debit card information, bank information, or billing information. We strive to protect your privacy, regardless of how your personal information is provided to us.

Email Communications:

When you request email communication from us, such as a newsletter, we may collect your email address and other optional information you provide, such as your postal address and phone number.

Donations:

In the case of a donation made by you on our site, we may ask you to submit certain personal information, including credit card information, to process your donation. We also maintain your contact information in our records to provide you with program information and updates on additional giving opportunities.

Refunds and cancellations:

We process donations with the utmost care. In the unlikely event of an erroneous donation, we will respond to your request for a refund within 7 working days. The refund process will depend on the type of payment instrument used during the transaction. To request a refund, you must provide proof of the donation amount and, if applicable, return the original receipt. The timely refund of the donation will depend on the type of credit card or banking instrument used.

during the transaction. The refund requests shall be made in writing to us within 2 days of the donation, along with:

• Proof of the deduction of the donation
• In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office.
• If the tax exemption certificate has already been issued, then there will be no refund or cancellation of the donation. However, in the case of a valid refund request due to any error on our part, we will refund the Failure to request a refund in writing within two working days will result in the denial of any refund or cancellation request.

Please take note that refunds and cancellations are an exception and are strictly subject to the applicable terms and conditions. 

Questionnaires and surveys

We may ask visitors to our site to complete online surveys and opinion polls about their activities, attitudes, and interests. These surveys help us understand the needs of our visitors. We do not keep any personal information about you in connection with your participation in a site survey unless you specifically agree to provide this information.

Cookies and web beacons

We use cookies and other tracking mechanisms to track information about your use of our site or services. We may combine this information with other personal information we collect from you. Cookies are pieces of electronic information that will be sent by the Sanaa Foundation for record-keeping purposes when you log into our web site. These will be placed on your computer’s hard disk and enable us to recognize you as a user when you next visit. Some cookies allow us to make it easier for you to navigate our site and services, while others are used to enable a faster log-in process or to allow us to track your activities on our site and services. There are two types of cookies: session cookies and persistent cookies.

Session Cookies: Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged in to our site. This allows us to process your online transactions and requests and verify your identity after you have logged in and as you move through our site.

Persistent cookies: persistent cookies remain on your computer after you have closed your browser or turned off your

persistent cookies to track aggregate and statistical information about user activity.

Third-Party Cookies:

We may also engage third parties to track and analyze non-personally identifiable and personally identifiable site data. We use the data collected by such third parties to help us administer and improve the quality of the site and to analyze site usage. Such third parties may combine the information that we provide about you with other information that they have collected. This privacy policy does not cover such third parties’ use of the data.

Disabling Cookies:

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our site who disable cookies will be able to browse certain areas of the site, but some features may not function.

Clear GIFs, pixel tags, and other technologies

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs, or pixel tags) in connection with our site to, among other things, track the activities of site visitors, help us manage content, and compile statistics about site usage. We and our third-party service providers also use clear GIFs in HTML emails to our customers to help us track emails.

response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Third-Party Analytics

We use automated devices and applications, such as Google Analytics, to evaluate the usage of our site and, to the extent permitted, our application. We may also use other analytic means to evaluate our services. We use these tools to help us improve our services, performance, and user experiences. We do not share your personal information with these third parties.

Information we share

Sanaa Foundation does not sell, rent, trade, or otherwise disclose personal information about our site visitors (nor our offline donors), except as described here. We share information provided by our site visitors with the service providers retained by us to perform certain services on our behalf, for example, to process donations, send direct mail, emailers, greeting cards, make phone calls, and others. We may share your information, like phone numbers, email addresses, etc., with these agencies so that they can perform these activities efficiently. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. However, since we do not have complete control over these third parties, we cannot guarantee your privacy. In addition, we may disclose information about you (i) if we are required to do so by law, (ii) in response to a request from law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, or (iv) to our affiliates or subsidiaries.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to try to direct the transferee to use the personal information you have provided through this site in a manner that is consistent with this privacy policy.

Links to Other Sites

The site contains links to other websites for the benefit of its visitors. These sites operate independently from our site and are not under our control. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites. Sanaa Foundation is not expressly or impliedly responsible for or liable for any loss or damage caused to you by the collection, use, and retention of personal information by such websites in any manner whatsoever. This privacy policy does not apply to such other websites. These sites may have their own privacy policies in place, which we strongly suggest you review if you visit any linked sites.

Security

Sanaa Foundation has the necessary security mechanisms in place, and only designated employees have access to your personal information. We maintain administrative, technical, and physical safeguards to protect against unauthorized disclosure, use, alteration, or destruction of the personal information in our possession. All online transactions are done on a secure server. When you provide credit card information to make a donation, we use the industry standard for Internet security, Secure Socket Layer (SSL) technology, to help protect the information you provide. This Internet encryption standard scrambles data as it travels from your computer to our server. Please note, however, that perfect security does not exist on the Internet. You’ll know that you’re in a secure area of our site when a “lock” icon appears on your screen and the “http” portion of our URL address changes to “https.” The “s” stands for “secure.”

Copyright Protection

All content on this site, including graphics, text, icons, interfaces, audio clips, logos, images, and software, is the property of Sanaa Foundation and/or its content suppliers and is protected by Indian and international copyright laws. The arrangement and compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Sanaa Foundation and protected by Indian and international copyright laws. Permission is given to use the resources of this site only for the purposes of making inquiries, making a donation, or funding any of the Sanaa Foundation’s initiatives. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site can only be made with the permission of the Sanaa Foundation. All other trademarks, brands, and copyrights other than those

belonging to the Sanaa Foundation belong to their respective owners and are their property.

Updates to this Privacy Policy

We may change or update portions of this privacy policy at any time and without prior notice to you. Please check back from time to time to be aware of any changes or updates to the policy. You may reach out to us if you have any questions about any changes made to our practices.

How to Contact Us

If you would like us to update your contact information or remove your name from our email or postal mailing lists, or if you have any questions about our

information practices, please contact us by visiting www.sanaafoundation.in or calling us at 9599698430.

You can write to us at:

Sanaa Foundation

C-2, First Floor, Shivallik, Near Malviya Nagar, New Delhi 110017 Or, email us at info@sanaafoundation.in.